Shipping & Returns

Delivery and order processing

We deliver world-wide using a network of couriers. Our aim is to ship you products quickly, safely and affordably We are often able to offer you a number of different services to suit your situation.

The shipping prices as quoted on our website is a best estimate - we do our best to present the most accurate price to your area and only charge actual shipping costs. If the actual shipping cost to your location varies by 10% or more (common with some regional areas), you will be notified and your order updated accordingly.

  • Most Pedal orders are shipped Australia Post Express (1-2 working day delivery, includes tracking)
  • Most Guitar and Amplifier orders are shipped using TNT Road Express (4-5 working day delivery, includes tracking)
  • Orders are usually dispatched same-day or the next working-day (no dispatch on Saturday)

If goods are delivered and no one is home to collect - the item will be taken to the nearest TNT Depot or Australia Post Outlet for collection by you, or a re-delivery will be arranged. 

 

Free Domestic Shipping conditions


Where we can we try to offer free shipping on as many items as possible to all major cities within Australia. Some regional areas will unfortunately be exempt from the offer, but we always endeavor to offer the most affordable shipping costs that we can.

We will ship most items over $199 for free. This includes pedals, stomp boxes, microphones, small amp heads & guitars valued over $1000.

Large/Bulky items such as combo amps, amplifier cabinets, large amp heads and guitars valued under $1000 will be quoted upon order. Our shipping prices are very reasonable – we do not add on any extra fees and simply pass on the charge to us of the freight company.

We reserve the right to withdraw the offer of free shipping at any time. The offer is dependent on each item. For example, with our consignment guitars there often isn’t the margin to allow for free shipping.

If you’re unsure if your order is eligible for free shipping, just drop us a line via phone or email and we’ll happily assist you. 

 

Returns and Refunds

We want you to be happy with your purchase. If you are not 100% satisfied you can return the product within 48 hours for a store credit against another item (less any applicable shipping costs). We are unable to offer a refund if you simply change your mind. Refunds on goods purchased will only apply on defective items (see warranty policy for more information).

To be eligible for return, the product must:

  • Be in the original packaging along with all included materials; and
  • Be in the condition that it was received in

Goods returned in undesirable condition (scratched, nicked, used, or modified) cannot be returned. We must be notified of your intent to return within 48 hours of you receiving the item, and you must return or ship the item within those 48 hours. All international sales are final.

If you have questions about the return process you can call us at (08) 9371 8822 or email to rockinn@iinet.net.au. To return a product, simply contact us and we will process the return.

Please pack carefully and use a shipping box for packing your return unless returning by hand. You may choose any shipping service you like to return the package to us, and you will cover the cost to ship the item back to us. We cannot accept liability for items lost by a courier company during a return. We strongly recommend some sort of tracking or delivery confirmation and insurance.

The Rock Inn Returns:

762 Beaufort Street
Mount Lawley 6050
Western Australia

Site by White Flag