Shipping & Returns - The Rock Inn

Delivery and order processing

We deliver world-wide using a network of couriers. Our aim is to ship you products quickly, safely and affordably. We are often able to offer you a number of different services to suit your situation.

The shipping prices as quoted on our website is a best estimate - we do our best to present the most accurate price to your area and only charge actual shipping costs. If the actual shipping cost to your location varies by 10% or more (common with some regional areas), you will be notified and your order updated accordingly.

  • Most Pedal orders are shipped Australia Post Express (1-2 working day delivery, includes tracking)
  • Orders that qualify for free shipping are sent via Sendle (3-10 working day delivery, limited tracking)
  • Paid shipping is sent via Startrack/TNT (3-5 working day delivery, full tracking) - Recommended
  • Please note: Extra large items (over 120cm, like bass guitars), will be sent via Sendle as they are over the maximum size for TNT/Startrack.
  • Orders placed before 3pm Perth are usually dispatched the next-working day. Orders placed after 3pm are dispatched within 1-2 days. Orders placed on Friday and over the weekend are dispatched on Monday (no shipping on weekends).

If goods are delivered and no one is home to collect - the item will be taken to the nearest Depot or Australia Post Outlet for collection by you, or a re-delivery will be arranged. 

Returns and Refunds

We want you to be happy with your purchase! If you are not 100% satisfied you are able to return your purchase for a store credit against another item. Just notify us within 48 hours, and return the item to us within 7 days. Refunds on goods purchased will only apply on defective items, and store credit offered in other cases (we are unable to offer a refund if you simply change your mind). 

To be eligible for return, the product must:

  • Be in the original packaging along with all included materials; and
  • Be in the condition that it was received in
  • Goods returned in undesirable condition (scratched, heavily played or used, nicked, or modified) cannot be returned.

All international sales are final unless otherwise arranged. Any international return is subject to a $100 re-entry fee (from Australian Customs, not us!) which will be deducted from the refund.

In the event that a refund is offered for a lay-by cancellation or agreed return, a 10% restocking fee will apply (10% of the total order value, up to but not exceeding $300). Custom orders are non-cancellable and non-refundable. Please see the LAY-BY INFORMATION page for more information on Lay-by's.

If you have questions about the return process you can call us at (08) 9371 8822 or email to rockinn@iinet.net.au. To return a product, simply contact us and we will process the return.

Please pack carefully and use a shipping box for packing your return unless returning by hand. You may choose any shipping service you like to return the package to us, and you will cover the cost to ship the item back to us. We cannot accept liability for items lost by a courier company during a return. We strongly recommend some sort of tracking or delivery confirmation and insurance.

The Rock Inn Returns:

762 Beaufort Street
Mount Lawley 6050
Western Australia

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